Shipping & Returns

Shipping

We ship worldwide. UK orders worth £25 or more will receive free standard shipping. All other prices will be calculated at the checkout. To get an estimated shipping cost before checkout, enter your post/zip code at the bottom of your cart page.We ship with Royal Mail and aim to post within 1 working day wherever possible.


UK shipping options

2nd Class (delivery within 2-3 working days, including Saturdays*)

Prices:

£25 or over - FREE

Up to 1kg - £3.10

1-2kg - £5.20

2-5kg - £8.99

5-10kg - £20.25

10- 20kg - £28.55


1st Class (delivery by next working day, including Saturdays*)

Up to 1kg - £5.90

1-2kg - £9.02

2-5kg - £15.85

5-10kg - £21.90

10-20kg - £33.40


Royal Mail Special Delivery (guaranteed next day delivery by 1PM*)

Up to 100g -  £11.04

100g-500g - £12.00

500g-1kg - £13.56

1kg-2kg - £16.20

2kg-10kg - £34.92

10-20kg - £52.44

 



Europe shipping options (including Ireland)

Delivery should take between 3-5 working days*

Prices:

Up to 100g - £11.52

100g-250g - £11.58

250g-500g - £13.56

500g-750g - £14.82

750g-1kg - £15.96

1kg-1.25kg - £16.50

1.25kg-1.5kg - £17.40

1.5kg-1.75kg - £17.82

1.75kg-2kg - 18.12

Rest of the world

Delivery should take between 6-7 working days*

Please use the shipping calculator at the bottom of the cart page if you would like an estimate before you reach checkout.

 

If you have not received your order within the expected time frame please contact us at info@belleandbirdie 

*Please note that due to the Covid-19 pandemic services may be affected and it may take longer than usual to receive your order.

 

Return & Refund Policy

Thanks for shopping at Belle & Birdie.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@belleandbirdie.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@belleandbirdie.com and send your item to: 23 Oakhall Park, Bradford, West Yorkshire, BD13 3QW, United Kingdom.

Shipping
To return your product, you should mail your product to: 23 Oakhall Park, Bradford, West Yorkshire, BD13 3QW, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.